Privacy Policy for Positive Paws at Zoe’s

Effective Date: [6/2/2026]

Introduction
Positive Paws at Zoe’s (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website ADD WEBSITE NAME HERE (“Website”) and when you submit data via our online forms.

1. Who We Are

We are Positive Paws at Zoe’s, a UK-based business providing dog boarding and pet care services.
If you have any privacy questions, you can contact us at:
📧 [Your email address]
📍 [Your business address]

2. Personal Data We Collect

We collect personal information when you voluntarily provide it via our online forms (our contact form is hosted by Squarespace and collects the following information)

  • Name

  • Email Address

  • Phone Number

  • Any message you may choose to send

    When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you. We also provide this information with Google Drive for storage.


a. Data You Provide via Our REGISTRATION FORMS (JotForm)
When you complete our Dog Boarding Client Registration form, we collect the following information: (Jotform)
Our registration form (hosted on JotForm) and is embedded on this Website. The types of personal data we collect include:

  • Name

  • Email Address

  • Phone Number

  • Home Address (street, city, postcode, country)

  • Dog Details:

    • Dog’s name

    • Dog’s breed

    • Dog’s age

    • Dog’s gender

    • Neutered/spayed status

    • Veterinary clinic name

    • Veterinarian’s name

    • Veterinary clinic phone number

    • Vaccination status

    • Upload of vaccination certificate (file upload)

    • Date of last vaccination

    • Medical conditions or allergies

    • Special dietary needs

    • General behaviour description

    • Comfort level with other dogs

    • Behavioural issues

  • Emergency Contact Name

  • Emergency Contact Phone Number (Jotform)

b. Technical & Usage Data (Automatically Collected)
We may collect non-identifying information when you use the Website, including:

  • This website collects personal information for our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

  • Browser type and operating system

  • Device type

  • Pages visited and time spent on pages

  • Referral URLs and other analytics data

    This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

    We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

We use cookies and similar technologies to gather this information as described below. (Some of this data may also be collected by JotForm when you interact with forms, such as IP address or location inferred from IP.) (Jotform)

3. Legal Basis for Processing

We will only process your personal data where we have a lawful basis, such as:

  • Your consent (e.g., when you submit a form)

  • Performance of a contract (e.g., providing services you request)

  • Compliance with legal obligations

4. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To respond to your enquiry and manage your bookings

  • To provide dog boarding and related services

  • To communicate important information regarding your dog’s care

  • To improve our Website and services

  • To comply with legal and regulatory requirements

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our Website to improve performance and user experience. You can control cookie preferences through your browser settings.

6. Sharing Your Personal Data

We will not sell or rent your personal data. We may share your data with:

  • Service providers who help us operate the Website (including JotForm for form delivery)

  • Website developer - Adrian Griffiths of Create Web Design, you can see his privacy policy: https://www.createwebdesign.org/

  • Legal authorities if required by law

All third parties are required to protect your data and use it only for the purposes we specify.

7. JotForm as Data Processor

When you submit a fregistration form on our Website, your form responses are processed and stored by JotForm on our behalf. JotForm stores form data securely and processes it according to its own privacy standards. You can review JotForm’s privacy practices here: https://www.jotform.com/privacy/ (Jotform)

8. Data Security & Storage

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

9. International Transfers

Your form data may be stored on servers outside the UK (e.g., JotForm servers in the United States). Where this occurs, we ensure safeguards to protect your data.

10. Your Rights

Under UK GDPR, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

To exercise your rights, please contact us using the contact details provided above.

11. Children’s Privacy

Our services and Website are not intended for children under 16. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on the Website with the updated effective date.